When your deposit was processed, your card was authorized immediately for the amount of your deposit plus any applicable handling charges.  Funds from unsuccessful deposits are credited back to your card within three (3) banking days.

If you see the following error stating that your account information did not meet our validation requirements. This means that there is most likely inaccurate information filled in on your account. Click Review Account to correct any possible inaccurate information. Verify that your account has the following... Full Legal Name Valid U.S. Based Landline or Cellphone Valid Physical Address (registered by USPS) Include Unit or Apartment #'s if Applicable Accurate Date of Birth Valid (non-disposable) Email Address To ensure we can keep our handling charges as low as possible, as well as preventing fraudulent and illegal activity, we require you to provide complete and accurate "

Please be advised that the "Max Limit Reached" error refers to the limit set by either the Agency/Facility or our system limit.  If the message Invalid amount entered appears when entering an amount, please adjust the deposit amount accordingly.  Daily limits vary from one facility to another. For details pertaining to a family member or friend's limits set on our system, please contact us via chat or our support line.

If you see the 'System Unavailable' error the issue is typically related to a temporary service failure.   Failure Reasons:  Internet Connection Website service failure Possible Solutions: Make sure you have a strong internet connection Make sure you are using a recommended browser (Chrome, Safari, Firefox, or IE 10) Try downloading the mobile app from Google Play or the AppStore Logout > Close your browser session > and wait a few minutes before tring your transaction again

Existing Account Error Messages If you receive Error Message "The email is already in use..." This means that you already have an account created. Please Reset your password in order to login with the email address associated with an existing account. NOTE: Be aware that the same email address used to create a phone account cannot be used for this online account.  ------------------------------------------------------------------------------------------------------------------------------------------------ If you receive Error Message "The information provided could not be verified.

Below are a variety of reasons you might receive an error while processing your transaction. Card Pre-Authorization Failed Card pre-authorization failure is not always immediately known. During a transaction, the bank approves the charge and removes the funds from your available balance for Access Corrections (the vendor) to collect, but due to the error we cannot collect the funds.   Note: This message may also apply to address validation failures as well.

Restricted Residents If an imate's account is under restriction, which could be for various reasons, the following error will display when attempting to send money.  CONTACT THE RECIPIENT: You will need to contact the recipient for more information, as we are not informed why they are not eligible.   Possible Reasons for Restriction: Recipient received money from a credit or debit card that was reported as stolen If you have filed a chargeback and denied a payment that you yourself sent with a credit or debit card (In this case, contact your bank and reverse the chargeback so that you can continue sending funds)  We encourage you to send a money order if you are unable to reverse the chargebacks.

Some agencies require that individuals obtain approval before they can deposit funds to recipients.  The following error message would indicate that approval is require from the agency in order to deposit funds.