Long Arrow Right External Link angle-right Search Times Spinner angle-left

Credit Card Errors

Below are a few reasons you might receive an error while processing your transaction.

Card pre-authorization failed 

A duplicate transaction is created when you attempt to use the card again. You would have to either use a different card or wait 24 hours to make another purchase. The transaction was pre-authorized due to a system error. The bank approved the charge and removed the funds from your available balance for us (the vendor to collect), but due to the error we cannot collect the funds. 

If the card is prepaid, it can take up to 30 days, but is normally about 14 days. The bank gives vendors 3-5 business days to accept approved transactions. If the funds are not collected by the vendor in that time frame they release the funds back to your account balance. 

Insufficient Funds

Transactions may be declined when a customer makes a payment with insufficient funds to cover a payment. Please contact your card company to check your available balance.

Address Validation Failure

The billing address associated with your Access Corrections account must match the address on the card being used. All cards (including gift cards) must be registered to your address for security purposes. 

Invalid Card

There might be a problem with the information entered for the card. Double-check the credit card number, expiration date, and CVV. If you haven't already, also ensure that the card has been activated.  

Card Type Not Accepted

If you are using a card that does not have the Visa or MasterCard logos and a valid security code issues in the United States. We do not accept Government issued cards (i.e. Child Support Cards, EBT Cards) and cannot process certain card types that do not allow cashadvance (i.e. Cash App and Chime cards).

Card Type Not Accepted 

Special Payment Methods (Bit Coin)

Currently Access Corrections does not accept Bit Coin as a transaction option for sending money.