You can view the history of your transactions from the Dashboard.
You are able to:
- View deposits for previous recipients
- View Transaction History
- View the status of a transaction
- Send Money to a previous Recipient
Deposit Process Timeframes:
- County Jail: Funds typically apply within minutes.
- Prison: Funds typically post to a prison account within 48 hours.
- For Customers: Transactions can take up to 3 to 4 business days before a change is finalized on an account.
To check Deposit and Transaction History:
- Select DASHBOARD from the menu options.
- The Dashboard page displays, showing the list of previous recipient names.
- For facilties that offer the capability to send and receive messages and photos, the SECUREMAIL button will become available for recipients who have previously communicated via the Secure Mail service.
- For facilties that offer the capability to send and receive messages and photos, the SECUREMAIL button will become available for recipients who have previously communicated via the Secure Mail service.
- Click VIEW HISTORY to review a summary of recent transactions.
- The Transaction History screen provides the following information:
- Recipient ID
- Receipt #
- Transaction Amount
- Transaction Date
- The Transaction History will also provide a status update for pending transactions.
- For questions concerning the status, call the number provide for assistance.