Trouble Logging In?&nbsp;&nbsp; If you have forgotten your password, resetting your password is easy.&nbsp;
<ul>
<li>From the Sign In screen, click Forgot Password? immediately available below the login fields.&nbsp;&nbsp; <img height="221" width="855" alt="" src="https://cdn.livechat-files.com/api/file/kb/file/1549081/081b3a3b8a-ed6b40116c8e5d0c950a.jpeg"> </li>
<li>Enter your email address.&nbsp; Select the I'm not a robot check checkbox.&nbsp; <img alt="" src="https://cdn.livechat-files.com/api/file/kb/file/1549081/524eb79501-fb6e765463482507013e.jpeg"></li>
<li>Once the robot security verification is complete, click VERIFY.&nbsp; <img alt="" src="https://cdn.livechat-files.com/api/file/kb/file/1549081/53b34d3cac-53ec510545fcac73783b.jpeg"> </li>
<li>Click SUBMIT and then check your email for the email verification message.&nbsp; <img alt="" src="https://cdn.livechat-files.com/api/file/kb/file/1549081/99308ed76c-14d84e747ab5e0ef2baf.jpeg">&nbsp;
<ul>
<li>A notification will display to check email for instructions.&nbsp; <img alt="" src="https://cdn.livechat-files.com/api/file/kb/file/1549081/1c368ee8cb-7febd023863cb6f76067.jpeg"> NOTE: Be sure to check your spam/junk mail folder for password information.&nbsp;&nbsp; </li>
</ul>
</li>
<li>Once you verify that you have received the email, click the link.&nbsp;&nbsp; <img alt="" src="https://cdn.livechat-files.com/api/file/kb/file/1549081/c32d446d5b-ffd37a22642db99c4146.png"> 
<ul>
<li>Take note that the link expires in 30 minutes after being sent to the provided email address.&nbsp;</li>
</ul>
</li>
</ul>
Related Articles: Editing Your Account Information

Trouble Logging In?  

If you have forgotten your password, resetting your password is easy. 

 * From the Sign In screen, click Forgot Password? immediately available below the login fields.  
   
   
   
 * Enter your email address.  Select the I'm not a robot check checkbox. 
   
 * Once the robot security verification is complete, click VERIFY. 
   
   
   
 * Click SUBMIT and then check your email for the email verification message. 
    
   * A notification will display to check email for instructions. 
     
     NOTE: Be sure to check your spam/junk mail folder for password information.  
     
     
 * Once you verify that you have received the email, click the link.  
   
   
   * Take note that the link expires in 30 minutes after being sent to the provided email address. 

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