During a Credit Card transaction, there are a variety of reasons you mary receive an error message. Please carefully review the errors and the descriptions below.
Credit Card Validation
If the account billing address does not match the Credit Card Billing address, a notification will display along with steps for how to verify billing address information.
- An additional error message displays.
- Select UPDATE BILLING to verify billing address information.
- The Account Security notification displays.
- Review the modification limits and then click OK.
- The Edit Account screen opens. Make necessary updates to the billing address information and then click DONE.
- Continue with credit card payment.
- Select Dashboard (on the Paymentment Failed notification) to return to the dashboard.
Credit Card Limit Exceeded
If the maximum number of transactions per card defined by the facility has been reached, the following message will display.
- An additional error message displays.
- If you choose, Select SEND MONEY NOW.
- This will give you an opportunity to enter a new credit card or select another saved credit card.
- OR select DASHBOARD to return to the dashboard.
Declined Credit Card or Insufficient Funds
A credit card may have declined due to insufficient funds needed to cover the transaction. It is recommended to contact your card company to check your balance. If a credit card declined for these reasons, the following notification will display.
- An additional error message displays.
- If you choose, Select SEND MONEY NOW.
- This will give you an opportunity to enter a new credit card or select another saved credit card.
- OR select DASHBOARD to return to the dashboard.
Credit Card Information Error
If an error was detected with the credit card information provided, verify the information and attempt the credit card payment again.
- An additional error message displays.
- If you choose, Select SEND MONEY NOW.
- This will give you an opportunity to review the current card information, enter a new credit card or select another saved credit card.
- OR select DASHBOARD to return to the dashboard.
Invalid CVV Number (Or Verify Security Code)
If the CVV number is entered incorrectly, or the security code does not match the information on the card provided, the following notification will display.
- An additional error message displays.
- If you choose, Select SEND MONEY NOW.
- This will give you an opportunity to correct the CVV number for the provided card.
- OR Select DASHBOARD to return to the Dashboard.
Daily Limit OR No Additional Transactions Can Be Made
The following error will display for the following issues:
- Daily Card Limit. Where a daily card is submitted past the defined facility card limit.
- No Additional Transactions Can Be Made. When multiple transactions have been made against a credit card within a 24 hour period. This will happen if there is a set number of transactions allowed for a credit card.
Wait a full 24 hours from the last deposit placed to add additional funds. If attempting to submit another transaction within this time period, the message shown below will be presented.
- An additional error message displays.
- If you choose, Select SEND MONEY NOW.
- This will direct you back to the Send Money Now page to possibly select another card (if applicable).
- OR Select DASHBOARD to return to the Dashboard.
Credit Card Velocity Limits
If the Velocity Limit has exceeded the Credit Card limit allowed per day, the following error will display.
- An additional error message displays.
Credit Card Configuration Error
In an instance where the provider is not configured properly, the incorrect configuration can result in the following error.
- Please contact the Customer Service @ 636-888-7004 to report the error OR send an email to customerservice@accesscorrections.com.
Transaction Cannot Be Completed At This Time
If a deposit is made too soon after the last deposit, the following error message will display.
Unable to Process Your Card Information
This error will display forr the following reasons -
- When the number of transactions allowed has been reached in a 24 hour period.
- If a recipient has received the maximum transactions set as defined by the Facility.
- An additional error message displays.
- If you choose, Select SEND MONEY NOW.
- This will allow you to return to the Send Mondey Now page.
- Select DASHBOARD to return to the Dashboard.
Transaction Exceeds Single Card Limit
When a transaction has exceeded the amount limit for a credit card, the following error will be presented.
Related Articles: Invalid Address, Stored Credit Cards