Phone Number Restrictions have been put in place to prevent the use of one phone number across multiple accounts. A phone number can only be used once within our system. 

When a phone number is already in use, the following notification will appear when an attempt is made to edit an account or create an account: 

“The phone number is already in use. Please use a different phone number.”

Restriction Purpose:

• Eliminate the number of fraudulent accounts all using the same phone number. 
• Reduce the number of transactions resulting in chargebacks.    

Recommended steps for User:

• Login to the existing account with the phone number already in use and make the appropriate updates to that original account.
• If you do not remember your password for the existing account, refer to Resetting your password for assistance. 
• If for any reason the phone number used is not accepted, use a different valid U.S. based phone number.
• If the phone number cannot be updated due to the 30-day edit restriction, you must allow for the time period to expire, before an update to the phone number can be made.