Phone Number Restrictions have been put in place to prevent the use of one phone number across multiple accounts. Our system only allows one phone number to be used per account.
Restriction Purpose:
- Eliminate the number of fraudulent accounts using the same phone number.
- Reduce the number of transactions resulting in chargebacks.
When a phone number is already in use, the following notification will appear when there is an attempt to make an edit to an existing account OR when creating a new account.
If a phone number is already in use, the following notification will display.
- An additional message will display indicating the phone number is already in use.
Access Corrections limits how often a phone number can be modified.
- To prevent fraud, a phone number can only be modified every 30 days.
- If the phone number is unable to be updated due to the 30-day restriction, you must allow the time to expire before updates to the phone number can be made.
- If a the above error message is received, please be prepared to provide a different U.S. based phone number.
Related Articles: Editing Your Account, Editing a Phone Number