Accurate Information is required for before a deposit can be made.
If receiving the following message, some information provided does not meet verification requirements.
NOTE: It is required to provided valid information in order to prevent fraudlent and illegal activity.
When verifying information for accuracy, review the terms listed in the above notification:
- Ensure Full Legal Name is correct.
- Ensure the Phone Number provided is valid and verifiable.
- Disposable phone numbers, voice over IP/internet-based calls are not allowed.
- Ensure address is registered with the United States Postal Service (USPS).
- If the address is invalid, please review the recommended suggested address.
- Ensure date of birth is accurate.
- Ensure email address is valid (non-disposable or temporary email addresses are not allowed).
To verify information for accuracy:
- From the My Account screen, select Account Info to review the information needing verificarion.
- Acknowledge the Account Security warning that some account information may not editable. Click OK.
Important To Know: The purpose of Account Security is to ensure the security of information in the event the account holder needs to update account information.
- From the Edit Account screen, verify that all Personal Information is accurate.
- Make edits where applicable.
- Make edits where applicable.
- Once the personal information is updated, click NEXT.
- Review the Billing Address information.
NOTE: The Billing Address must match the address on the credit card being used during the transaction.
Related Article: Editing Your Account Information