To ensure consistent and accurate information is provided, certain fields may be limited to modifications, whereas other fields are available for different reasons.
For Example:
- Most account information fields will be available for edit every 90 days.
- Phone information is available for edit every 30 days. (See Editing a Phone Number for details)
This policy has been implemented to help detected and prevent fraud and other financial crimes. Passwords can be reset whenever needed.
**NOTE: The 90-day count begins after the initial creation of an account OR after the previously edited account.
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Editing Account Information Step By Step:
In an instance where an existing account needs updating, follow the steps below:
- Log In using the existing account credentials.
- Expand the arrow from the User Profile button.
- Click Edit Account.
4. The Edit Account view displays.
- An Edit Restriction banner informs viewers that edit restrictions do apply when editing an account.
5.Modify the account information fields enabled in the form.
- All fields in the Edit Account form are greyed out Except the Email Address and Password (if within the 90 day period).
Note: Customers who have not yet made deposits will be able to able to edit other account information within the form.
- Passwords can be changed at any time.
- Email addresses are allowed to be changed One Time only.
- If attempting to change an email address, a one-time change only message appears below the email address field.
- An updated email address will trigger a notification for verficiation. See the Email Verfication for details.
6. Once updates are complete, click Update Account.
