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Chargebacks / Reactivation Fees

In the event that your transaction is reported as unauthorized and results in a chargeback...

  • The account of the inmate who received the unauthorized funds will be restricted from receiving future transactions until Access Corrections is reimbursed or the issue is otherwise resolved.  
  • In addition to the Payment amount, reimbursement will include a $25 account reactivation fee to cover costs incurred by Access Corrections resulting from your unauthorized transaction for the presentment of a chargeback and recovery of the unauthorized Payment. 
  • By making a Payment to a restricted account, you agree that your Payment will first be applied to reimbursing Access Corrections for all unauthorized funds received by the inmate along with the $25 account reactivation fee.

*CHARGEBACK MUST BE PAID WITH MONEY ORDER ONLY MAIL TO:

ACCESS CORRECTIONS ATTN: ACCOUNT REINSTATEMENT

P.O.BOX 12486, ST.LOUIS, MO 63132

INCLUDE INMATE NAME, ID #, AND FACILITY NAME ON MONEY ORDER

Questions: Call 1-866-345-1884 (payments CANNOT be accepted by phone)

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If chargeback restrictions apply to a recipients account, a pop-up notification appears with payment details. This notification will continue to display until fees are paid. 

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Questions: Call 1-866-345-1884 (payments CANNOT be accepted by phone)