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Editing Account Information

To ensure consistent and accurate information is provided, certain fields may be limited to modifications, whereas, other fields are available for different reasons.   

  • Some fields are available at all times.  
  • Most account information fields are available for edit every 90 days.  
  • Phone information is available for edit every 30 days. (See Editing a Phone Number for details)

This policy has been implemented to help detected and prevent fraud and other financial crimes. Passwords can be reset whenever needed.  

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Editing Account Information Step By Step: 

 In an instance where an existing account needs updating, follow the steps below: 

  1. Log In using the existing account credentials. 

2. Expand the arrow from the User Profile button. 

3. Click Edit Account. undefined

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4. The Edit Account view opens. 

  •  An Edit Restriction banner informs viewers that edit restrictions do apply when
    editing an account.  
  • To Learn More, click the arrow (v) to view restriction details.  
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5. Modify the account information fields enabled in the form. 

a. All fields in the Edit Account form are greyed out Except the Email Address and Password.

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Note: Customers who have not yet made deposits will be able to able to edit other account information within the form. 

b. Customers can change email their email addresses once. Passwords can be changed at any time.

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 c. If attempting to change an email address, there is a One-Time Change allowable.   

  • After clicking the email address field, the one-time change only message appears below the email address field. 
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  • Updated email address will trigger a notification for verficiation. See the Email Verfication for details. 

6 Once updates are complete, click Update Account.   

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